PAIA Manual
Last updated: July 2026Draft for review. This manual is prepared in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). Items marked [TO CONFIRM] must be completed and the final manual approved by the directors before publication.
1. Company details
- Name: CYL Chartered Accountants (Pty) Ltd
- Registration number: [TO CONFIRM]
- Physical address: [TO CONFIRM — Durban, KwaZulu-Natal]
- Telephone: 082 562 1632 · Email: rubene@cylinc.co.za
- Website: this website
2. Information Officer
Requests for access to records should be addressed to the Information Officer.
3. The Information Regulator's guide (section 10)
The Information Regulator has published a guide on how to use PAIA. It is available in all official languages from the Information Regulator (South Africa): inforegulator.org.za · enquiries@inforegulator.org.za.
4. Records we hold
Automatically available
- All information published on this website, including service descriptions, insights and contact details.
Records that may be requested under PAIA
- Statutory and company records: incorporation documents, statutory registers, minutes.
- Financial records: annual financial statements, accounting records, tax records.
- Human resources records: employment contracts, payroll and personnel records.
- Client records: engagement letters and client files (subject to professional confidentiality and POPIA).
- Operational records: policies, agreements with service providers, insurance.
Records available under other legislation
Certain records are also available under, among others, the Companies Act 71 of 2008, the Tax Administration Act 28 of 2011, the Basic Conditions of Employment Act 75 of 1997 and the Labour Relations Act 66 of 1995.
5. How to request a record
- Complete the prescribed request form (Form 2, available from the Information Regulator's website).
- Submit it to the Information Officer with proof of identity, describing the record and the right you seek to exercise or protect.
- Pay the prescribed request and access fees where applicable (per the fee schedule in the PAIA regulations).
We will respond within 30 days as required by the Act. If a request is refused, reasons will be given with reference to the grounds of refusal in Part 3 of the Act.
6. Remedies
If you are unhappy with the outcome of a request, you may lodge a complaint with the Information Regulator or apply to court as provided for in the Act.
7. Availability of this manual
This manual is available on this website and on request from our offices during business hours (Monday to Friday, 08:00–16:00).